Frequently asked questions
How do the group discounts work?
Our group discounts are automatically applied based on the total number of courses you purchase. After completing checkout, you will receive tokens and detailed instructions for distributing them to your team members. Each healthcare provider can then redeem their token to access their course at their convenience. The entire process is managed online, making it easy to certify your entire team quickly.
Can I receive a quote before signing up?
Yes, if you'd like to receive a detailed quote before making a purchase, you can contact our customer support team or call us at +1 484‑464‑2882 with information about the courses and number of providers you need to certify.
Do you offer custom solutions for very large organizations?
Yes, for organizations with 50+ providers requiring certification, we offer custom solutions including dedicated customer support and potentially higher discount rates. Please contact us directly to discuss your specific needs.
Are the courses fully online or is an in-person skills check required?
The online course and exam are 100% online and based on AHA guidelines. For many hospital BLS, ACLS, and PALS employers, the cognitive eCard is enough and skills are optional. If your employer, board, or state requires hands-on skills (including many childcare and school rules), skills are a separate in-person step. See how our courses work.
What if we need to add more courses after our initial purchase?
You can make additional purchases at any time. The group discount will be applied based on the quantity in each individual order. For ongoing certification needs, many organizations set up regular purchasing schedules to maintain their team's credentials.
Do you offer on-site training with instructors?
Zoom we can schedule. A trainer in a given ZIP code we cannot promise. Tell us headcount, address, dates, and which course. We will see whether we have a partner or we will decline. If you want an in-house instructor for 20 or more of your people, or you are already an AHA instructor with your own students, see instructor training and partnership.
